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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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When do you need to request dimensional/clearance handling?
 

Is your product or shipment:

  • Any load greater than 10' 8" wide
  • Any load greater than 10' 8" high
  • Any load greater than 60' long
  • Any load greater than 150,000 lbs
  • Any load less than 18' long and weighs over 140,000 lbs (concentrated load)
  • Any load that overhangs the sides or ends of the loaded rail car
  • Any load with a value greater than $1,000,000

If so, special clearance handling is required. Learn more

*These conditions apply only to CSXT. Other railroads may have different definitions of a dimensional load.

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The fastest and easiest way to order cars, submit shipping instructions, request switching service, track and trace, report a problem, and receive and pay freight bills is with our secure eBusiness tools. Learn more.

Look up terms in our Railroad Dictionary.