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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Planning Your Shipment


Planning consists of 3 steps:

  1. Requesting Clearance
  2. Obtaining a Rate
  3. Securing your Load and Shipment
Requesting Clearance

CSX has a dedicated Machinery Team to provide clearance support, customer service, sales and marketing for handling all types of machinery in a safe and reliable manner. Shipping large or dimensional loads requires specialized expertise and additional focus on special handling.

When do you need to request dimensional/clearance handling?

Is your product or shipment:

  • Any load greater than 10' 8" wide
  • Any load greater than 10' 8" high
  • Any load greater than 60' long
  • Any load greater than 150,000 lbs
  • Any load less than 18' long and weighs over 140,000 lbs (concentrated load)
  • Any load that overhangs the sides or ends of the loaded rail car
  • Any load with a value greater than $1,000,000

If so, special clearance handling is required. Learn more

*These conditions apply only to CSXT. Other railroads may have different definitions of a dimensional load.

Does your shipment fit into one or more of the criteria?

If so, we will need more information about your shipment include STCC, weight, dimensions, center of gravity, car type and additional drawings or photographs to begin the process of determining the feasibility of the movement.

ShipCSX> Resources > Clearance Bureau> Clearance Request  (ShipCSX Log-In Required)

Clearance Request Form

What goes into a Clearance Response?
  • Pre-work
  • Teamwork
  • Tools

Pre-Work
The Clearance Bureau has a clearance measuring vehicle that travels throughout our network to build a comprehensive database of clearance data. It takes measurements of bridges and other obstructions to assist our clearance team in finding the best route for a dimensional load. This data allows us to quickly and accurately respond to clearance requests.

We analyze our bridges with Cooper Ratings to ensure safe movements of multiple types of bridges, making it safe for the load and the general public.

Accurate database of plate and weight restrictions throughout our network. At a glance, you are able to determine the weight restrictions through particular CSX corridors.

Clearance Maps

Teamwork
People make the difference. Our dedicated team is devoted to problem solving and finding safe yet efficient routes and methods to move oversized shipments.

Dan Labyak - Manager Clearance         
─    Bud Morris - Clearance Specialist (New Proposals)    
─    Candace Mabry - Clearance Engineer (New Proposals & Maintenance of Way Equipment)
─    Jowell Olson -  Clearance (Managing Live Loads)
─    Erin Washington - Clearance (Managing Live Loads/Weight Restrictions)

Clearance2@csx.com – Comments or Inquiries about clearance proposal
Clearance_Bureau@csx.com – Tracking & tracing live dimensional shipments
ClearanceSupport@csx.com – Additional customer service support

Tools
Clearance Bureau Portal on ShipCSX allows you to manage all your clearance requests in your CSX queue. You are able to see status of your requests at a glance, one-click to view a request, generate reports, receive immediate email confirmation of submissions and receive detailed information to other questions you may have regarding your dimensional load. You are also able to request heavy duty cars, special trains and view clearance maps.

We have portable laser measurement tools throughout the network to positively verify loaded dimensions prior to moving the load at inspection. The clearance bureau receives a digital report then protects the shipment to move throughout the CSX network. If the measurements vary, the clearance bureau will work with you to quickly resolve the issue.

Obtain Rate

Public rates are available in CSXT 4605 for general machinery and CSXT 4606 for Gower Generation/Wind Energy Equipment.

The rates can be found on ShipCSX using the Price Look-Up Tool.  Log-In Required.
The conditions of these rates can be found here:
Front Matter CSXT 4605
Front Matter CSXT 4606

Contacts

Steve Laird, 904-366-5937, steve_laird@csx.com, Marketing - Power Generation
Claire Smith, 904-359-3750, claire_smith@csx.com, Sales - Power Generation
William Trice, 904-359-3483, william_trice@csx.com, Marketing - Farm & Construction Machinery
Jerry Melton, 904-359-1926, jerry_melton@csx.com, Marketing - Military &Transportation Equipment
Cain Thurmond, 630-891-8742, cain_thurmond@csx.com, Sales - Machinery

Load and Securement

The purpose of our Load Engineering & Design Team is to assist you in safely securing your dimensional load to rail. If you are not familiar with proper loading procedures and/or car components required for proposed load to include tie down requirements, deck type, please contact Manager of Load Engineering and Design Services.

AAR Open Top Loading Rules

Load Engineering: Mitchell_McDonald@csx.com  Office: 615-371-6319  Cell: 615-424-8935