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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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FAQs


Q. I'm new to rail. How do I get started?
A. Review Get Acquainted. This will help start you off on the right track. If you have questions about whether shipping by rail is right for you, contact our Inside Sales team at NBD@csx.com, or call 1-877-ShipCSX (1-877-744-7279), options 5 – 1.

Q. How do I go about conducting transactions with CSX?
A. To get information and manage the day-to-day business transactions necessary for shipping by rail, we recommend using electronic transaction tools. Read about transactions and the tools available at CSX.

Q. How do I get a user ID and password for ShipCSX?
A. You need to complete the online ShipCSX registration. For questions about using ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.

Q. Do I have to apply for credit with CSX?
A. CSX requires all customers who are responsible for freight bills to apply for credit. This policy applies to shippers, receivers and third parties. CSX's credit terms are 15 days, which begin with the date of the freight bill and end with the payment due date. Fill out the credit application and follow the instructions to submit.