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FAQs


Q. I'm new to rail. How do I get started?
A. Review Get Acquainted. This will help start you off on the right track. If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales team at Merchandise@csx.com, or call 1-877-ShipCSX (1-877-744-7279), options 5 – 1.

Q. How do I go about conducting transactions with CSX?
A. To get information and manage the day-to-day business transactions necessary for shipping by rail, we recommend using electronic transaction tools. Read about transactions and the tools available at CSX.

Q. How do I get a user ID and password for ShipCSX?
A. You need to complete the online ShipCSX registration. For questions about using ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.

Q. Do I have to apply for credit with CSX?
A. CSX requires all customers who are responsible for freight bills to apply for credit. This policy applies to shippers, receivers and third parties. CSX's credit terms are 15 days, which begin with the date of the freight bill and end with the payment due date. Fill out the credit application and follow the instructions to submit.