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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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GrainExpress


The 90-Car GrainExpress Load/Unload program offers financial incentives for enrolled customers to load or unload a unit grain train.

Key Program Details
Terms
Rules and Restrictions
Apply for GrainExpress
Express Origins and Destinations
Refund Settlement Form

Key Program Details
  • The facility must be certified by CSX to be capable of receiving a unit train of 90 cars in one cut and have space to hold 3 locomotives while loading/unloading the train.
  • The facility must be approved for 6-axle locomotives.
  • The facility must be located on CSXT or a short line that interchanges with CSXT and uses CSXT "run thru" power.
  • Trains may be made up of private or railroad-owned cars.
  • Express Unload will only apply to feed mills.
  • The 15-hour time window starts at the first of 4 specific time periods: 0001, 0600, 1200, or 1800 hours. (If a customer is located on a short line, a 24-hour window will apply from interchange to interchange with the short line.)
Terms
  • Express Load participants receive $75 per car per 90-car train, and Unload participants receive $75 per car per 90-car train for all trains released within the prescribed time period.
  • There is no relief for Saturdays, Sundays and holidays with the following exceptions: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Rules and Restrictions
  • Applicable demurrage provisions as found in the CSXT 8100 apply
  • CSXT reserves the right to cancel the agreement with 30 days’ written notice
  • CSXT reserves the right to reject any application at its sole discretion
  • Review a sample contract (PDF)
Apply Now

To apply for the GrainExpress Load/Unload program, complete the application.

Express Locations

For a complete listing of our current Express locations, refer to the Agriculture Locations Map and select Express.

Refund Settlement Form

Refund Settlement Form (Excel): Save to your computer and enter your data throughout the month. Then email it as an attachment to contract_refunds@csx.com and grain_express@csx.com (to save to your computer, right-click on the link and choose "Save As").