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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Removal of Excavated Soil and Environmental Monitoring Continues in Maryville


MARYVILLE, Tenn. – August 11, 2015 – CSX continues to monitor the area surrounding the site of the July 1 derailment in coordination with the Tennessee Department of Environment and Conservation Water Resources Division (TDEC) under the Tennessee Division of Remediation Voluntary Oversight and Assistance Program.

Last week, CSX began loading excavated soils at the staging area on Old Mt. Tabor Road for permanent removal and disposal. CSX expects all soils to be removed by next week. Appropriate air monitoring is in place and will continue until all loading is complete.  The soils are being disposed of in compliance with environmental regulations in a permitted hazardous waste facility. 

CSX continues to monitor surface and ground water on a routine basis in coordination with TDEC.  The well water advisory remains in effect as a precautionary measure as sampling continues.

CSX will continue weekly public updates to keep the community informed on monitoring results and progress. We remain in close contact with the City of Maryville and Blount County and appreciate their continued coordination as we work through restoration activities.

Community members who have been affected by the derailment can request an application for compensation by calling 1-877-TELLCSX (1-877-835-5279) or downloading an application at the following link: http://www.csx.com/index.cfm/about-csx/contact-us/blount-county-compensation-process/

CSX representatives will be available Monday through Friday from 9 a.m. to 5 p.m. to answer calls and assist community members until all needs are met.

About CSX
CSX, based in Jacksonville, Florida, is a premier transportation company.  It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products.  For nearly 190 years, CSX has played a critical role in the nation’s economic expansion and industrial development.  Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation’s population resides.  It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike.  More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook (http://facebook.com/OfficialCSX) and follow us on Twitter (http://twitter.com/CSX).

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1-855-955-NEWS (6397)