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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Long-term Environmental Monitoring Will Continue in Maryville


MARYVILLE, Tenn. – August 25, 2015 – CSX continues to monitor the area surrounding the site of the July 1 derailment in coordination with the Tennessee Department of Environment and Conservation Water Resources Division (TDEC) under the Tennessee Division of Remediation Voluntary Oversight and Assistance Program. Monitoring efforts will continue on a regular, long-term basis.  CSX remains in close contact with the City of Maryville and Blount County.  Going forward, public updates will be provided if conditions change.

"We remain grateful for the continued coordination with local agencies," said Skip Elliott, CSX vice president public safety, health and environment.  "CSX is committed to the Maryville community, and will continue monitoring the environment  until all commitments are fulfilled to the satisfaction of public agencies.”

Around midnight on July 1, a CSX train en route from Cincinnati, Ohio, to Waycross, Ga., derailed a tank car carrying acrylonitrile, a flammable liquid used in a variety of industrial processes including the manufacture of plastics. First responders ordered an evacuation for residents within a two-mile radius of the derailment site.  

CSX provided lodging for displaced residents and established a community outreach center to meet the needs of residents and businesses and hotlines to further address questions and health-related concerns. The investigation into the derailment continues in coordination with the Federal Railroad Administration.

CSX and TDEC began environmental monitoring of air, soil, surface water and ground water including residential wells and installed 25 monitoring wells surrounding the derailment site.  A well water advisory was placed in effect as a precautionary measure and residents in the immediate vicinity of the site were transferred to municipal water.

Recovery and restoration efforts included excavating soils affected by the released product and backfilling the area with clean soil.  CSX completed the transport of all excavated soils to a permitted hazardous waste facility for disposal in compliance with environmental regulations.

CSX is committed to working with affected parties to reimburse costs related to the Maryville derailment. Community members can request an application for compensation by calling 1-877-TELLCSX (1-877-835-5279) or downloading an application at the following link: 

http://www.csx.com/index.cfm/about-csx/contact-us/blount-county-compensation-process/ .

CSX representatives are available Monday through Friday from 9 a.m. to 5 p.m. to answer calls and assist community members.  CSX remains committed to working with the communities until all needs are met.