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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Environmental Monitoring Continues in Maryville


MARYVILLE, Tenn. – July 21, 2015 – CSX continues to monitor the area surrounding the site of the July 1 derailment in coordination with the Tennessee Department of Environment and Conservation Water Resources Division (TDEC) under the Tennessee Division of Remediation Voluntary Oversight and Assistance Program.

The latest surface water results show no detections of acrylonitrile at any sampling points.  Future surface water monitoring will be performed on a routine schedule approved by TDEC.  Ground water monitoring results continue to show no product detections in any residential wells other than the onsite well previously discussed.  CSX has installed 25 monitoring wells around the derailment site and will continue to aggressively monitor the area in coordination with TDEC.

CSX remains in close contact with the City of Maryville and Blount County and will provide weekly public updates to keep the community informed on monitoring results and progress.  

“Even though the monitoring results continue to show improvement and move in a positive direction, the groundwater advisory remains in effect as a precautionary measure,” said Maryville City Manager, Greg McClain.  “We will continue to work closely with CSX and TDEC to assess the results as they collect additional data and appreciate the continued vigilance CSX has shown in the monitoring and cleanup process.”

Community members who have been affected by the derailment can request an application for compensation by calling 1-877-TELLCSX (1-877-835-5279) or downloading an application at the following link: http://www.csx.com/index.cfm/about-csx/contact-us/blount-county-compensation-process/

CSX representatives will be available Monday through Friday from 9 a.m. to 5 p.m. to answer calls and assist community members until all needs are met.

About CSX

CSX, based in Jacksonville, Florida, is a premier transportation company.  It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products.  For nearly 190 years, CSX has played a critical role in the nation’s economic expansion and industrial development.  Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation’s population resides.  It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike.  More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook (http://facebook.com/OfficialCSX) and follow us on Twitter (http://twitter.com/CSX).

Contact: 

1-855-955-NEWS (6397)