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Hurricane Florence Information
CUSTOMER ADVISORY 9/25/2018: Florence Recovery Update
CSX service restoration is continuing on lines impacted by Hurricane Florence, with network operations expected to resume on all lines by the end of this week.
Only the Lumber River, impacting the Wilmington subdivision, remains in major flood stage, although it is receding. The other four rivers being monitored by CSX — the Neuse, Cape Fear, Pee Dee and Black Creek — have receded below major flood stage and water levels are continuing to fall.
CSX appreciates the patience and cooperation that has been demonstrated by customers throughout the storm recovery process. Further updates will be provided as warranted. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.
CUSTOMER ADVISORY 9/18/2018: Florence Update
Although the storm has downgraded, Florence continues to deliver heavy rains and significant flooding in cities and towns across the Carolinas. At this time, CSX has issued an embargo on inbound traffic to facilities located between Lumberton, NC and Wilmington, NC. The embargo is effective beginning Tuesday, Sept. 18, and will remain in place until it is safe to resume operations.
CSX continues to reroute traffic in other storm-impacted areas to effectively meet customer needs, and our engineering team continues to assess the impacts to our infrastructure and restore service when and where it is safe to do so.
Network operations have been restored in the following areas:
Further updates will be provided as impacted lines return to normal operation. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com
CUSTOMER ADVISORY 9/15/2018: Tropical Storm Florence Update
CSX is continuing to monitor the path of Tropical Storm Florence, and network assessment and recovery efforts for impacted areas are currently underway. During this time, our main priorities are the safety of our employees and meeting the needs of our customers.
CSX Transportation engineering crews are assessing the full impact on network infrastructure where and when it is safe to do so. Network operations have been restored in the following areas:
Further updates will be provided as impacted lines return to normal operation. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.
CUSTOMER ADVISORY 9/10/18: CSX Activates Operational Plan for Hurricane Florence
CSX operations is currently monitoring the path of Hurricane Florence and has made extensive preparations for the potential impact of the storm. The extent of the effect this system will have on CSX operations is not yet known; however, several regional operating departments are making tactical plan changes and curtailments to proactively minimize the impact to rail traffic. At this time, please be advised that any shipments traveling through the I-95 corridor will experience delays.
The Hurricane Action Plan includes, but is not limited to, the following precautions and actions:
During this process, the company’s priorities are the safety of our employees and infrastructure, and meeting the needs of customers. Further updates will be provided as necessary, as impacts from the path and intensity of Hurricane Florence become known. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
The CSX Customer Support team is available to field any questions should customers need more details. You may contact the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.
We encourage everyone in potentially affected areas to prepare now for severe weather and monitor the storm's progress. The American Red Cross offers a free Emergency Alerts & Notifications App with weather monitoring and preparation content.
For additional information on how to prepare for an emergency, visit:
Ready.gov Hurricane Preparedness
American Red Cross - Hurricane Safety
Conditions can change quickly; for the latest information please monitor your local news as well as official bulletins and forecasts from national organizations.