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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Confirmation


TellCSX Confirmation

Thank you for contacting TellCSX. We will address your inquiry promptly and contact you within 3 business days.


To report a railroad emergency, please contact the CSX Public Safety Coordination Center at 1-800-232-0144 immediately. Be prepared to tell us your name, location and what you observed.


We consider the following to be railroad emergencies:

  • Crossing Malfunction: Any gate or signal issues
  • Blocked Track: Car or object on the tracks
  • Crossing Accident: Auto or train/auto accident at a crossing
  • Environmental-Hazmat Emergency: Hazmat release
  • Theft/Vandalism: Report theft or vandalism on CSX property
  • Trespassing: Report trespassing on CSX property
  • Blocked Crossing - Currently Blocked: Train currently blocking a crossing
  • Unsafe Employee Driving: Report unsafe driving by CSX employee

Remember, any issue or incident that risks the safety of any person should be called into our Public Safety Coordination Center at 1-800-232-0144 immediately.