Retiree Organizations

E-mail csxretirees@csx.com

Benefits

Medical, Dental and Prescription Drug Benefits

• Aetna: 1-800-874-1458, www.aetna.com 
• Capital District Physicians Health Plan: 1-800-777-2273
• Medco Health: 1-800-987-8691 or www.medco.com 

Mental Health Resources
Aetna Behavioral Health:

• 1-800-424-5817 (POS II)
• 1-800-874-1458 (Indemnity and Consumer Driven Health)

Life Insurance
MetLife: 1-800-357-4482 or www.metlife.com 

Railroad Retirement Benefits
Railroad Retirement Board: 1-877-772-5772 or http://www.rrb.gov/ 

Social Security Administration
http://www.ssa.gov/ 

401(k) Information (CSXtra or Capital Builder Plans)
CSX Savings Plan: 1-888-CSX-401k (1-888-279-4015) or www.retireonline.com 

CSX Pension Plan
Call 1-866-CSX PAYS (1-866-279-7297)

Address Changes

If you have internet access:

• Log in to the Retiree Gateway.
• Go to My Pay & Benefits >
• My Pay >
• My Pay and Personal Information.

If you do not have internet access:
Mail your address change to:
CSX Payroll Services, J685
6735 Southpoint Drive South
Jacksonville, FL 32216

If you receive a CSX pension (in addition to Railroad Retirement or Social Security), you have 3 options:

• Call Northern Trust Customer Service at 1-800-437-9520
• Fill out the change of address form on your latest check or check advice and mail to: The Northern Trust Company, Benefit Payment Services C-5S, P.O. Box 92904, Chicago, IL 60675-2904
• Call the CSX Pension Plan at 1-866-CSX PAYS (1-866-279-7297).

Need Additional Assistance?

• Call CSX Benefits: 1-800-368-5279 to leave a message or 
• E-mail: BenefitsInformation@csx.com.

Please include the following in your message:

• Name
• Employee ID or Social Security Number
• Phone or e-mail address
• Your specific question

You will receive a response within 2 business days.