Retiree Contacts

Retiree Organizations




Medical, Dental and Prescription Drug Benefits

Mental Health Resources
Aetna Behavioral Health:

  • 1-800-874-1458 (Consumer Driven Health)

Life Insurance
MetLife: 1-800-357-4482 or 

Railroad Retirement Benefits
Railroad Retirement Board: 1-877-772-5772 or 

Social Security Administration 

401(k) Information (CSXtra or Capital Builder Plans)
CSX Savings Plan: 1-888-CSX-401k (1-888-279-4015) or 

CSX Pension Plan
Call 1-866-CSX PAYS (1-866-279-7297)

Address Changes

If you have internet access:

  • Log in to the Retiree Gateway.
  • Go to My Pay & Benefits >
  • My Pay >
  • My Pay and Personal Information.

If you do not have internet access:
Mail your address change to:
CSX Payroll Services, J685
6735 Southpoint Drive South
Jacksonville, FL 32216

If you receive a CSX pension (in addition to Railroad Retirement or Social Security), you have 3 options:

  • Call Northern Trust Customer Service at 1-800-437-9520
  • Fill out the change of address form on your latest check or check advice and mail to: The Northern Trust Company, Benefit Payment Services C-5S, P.O. Box 92904, Chicago, IL 60675-2904
  • Call the CSX Pension Plan at 1-866-CSX PAYS (1-866-279-7297).

Need Additional Assistance?

Please include the following in your message:

  • Name
  • Employee ID or Social Security Number
  • Phone or e-mail address
  • Your specific question

You will receive a response within 2 business days.


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