Medical, Dental and Prescription Drug Benefits
Mental Health Resources
Aetna Behavioral Health:
- 1-800-874-1458 (Consumer Driven Health)
MetLife: 1-800-357-4482 or www.metlife.com
Railroad Retirement Benefits
Railroad Retirement Board: 1-877-772-5772 or http://www.rrb.gov/
Social Security Administration
401(k) Information (CSXtra or Capital Builder Plans)
CSX Savings Plan: 1-888-CSX-401k (1-888-279-4015) or www.retireonline.com
CSX Pension Plan
Call 1-866-CSX PAYS (1-866-279-7297)
If you have internet access:
- Log in to the Retiree Gateway.
- Go to My Pay & Benefits >
- My Pay >
- My Pay and Personal Information.
If you do not have internet access:
Mail your address change to:
CSX Payroll Services, J685
6735 Southpoint Drive South
Jacksonville, FL 32216
If you receive a CSX pension (in addition to Railroad Retirement or Social Security), you have 3 options:
- Call Northern Trust Customer Service at 1-800-437-9520
- Fill out the change of address form on your latest check or check advice and mail to: The Northern Trust Company, Benefit Payment Services C-5S, P.O. Box 92904, Chicago, IL 60675-2904
- Call the CSX Pension Plan at 1-866-CSX PAYS (1-866-279-7297).
Need Additional Assistance?
- Call CSXConnect: 1-800-633-4045 or
- E-mail: firstname.lastname@example.org.
Please include the following in your message:
- Employee ID or Social Security Number
- Phone or e-mail address
- Your specific question
You will receive a response within 2 business days.