Shipment Problem Resolution

Use the ShipCSX Shipment Problem Resolution tool to send us an inquiry and receive information if you have a shipping problem, such as a delayed car or shipment, switching issue or bad-order car.

This tool, which can replace phone calls, allows you to submit inquiries directly to the customer service problem resolution team.

The tool gives you a central place to manage shipment-problem inquiries:

• Submit an inquiry about a problem with a shipment.
• View all inquiries submitted by you, by your location or by your company.
• View the details of an inquiry or case.
• Check the status of an inquiry or case.
• See the response to an inquiry or case.

Get step-by-step instructions (PDF)   for using the tool.

You must be a registered ShipCSX user to access the secure tool. Register now 

Log in to ShipCSX 

Mouse over the "Trace" or "Resources" tabs and select "Shipment Problem Resolution."

For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.