IVR (Interactive Voice Response) Plant Switch

If you do not always work at a computer, but need a convenient, accurate way to submit switch requests, use our secure telephone system, IVR Plant Switch, to request placement of loaded or empty cars and release empty cars back to CSX using a telephone. This tool is ideal if you switch fewer than 5 cars at a time.

Use IVR Plant Switch: 1-877-ShipCSX (1-877-744-7279), options 5 - 2 - 5

• For IVR setup, call 1-877-ShipCSX (1-877-744-7279), options 2 - 1