CSX Customer Advisory: CSX Hurricane Idalia Update

August 30, 2023

CSX is evaluating the impacts of Hurricane Idalia and has begun implementing service recovery plans. Idalia has weakened to a tropical storm as it continues moving across the Southeast, threatening parts of Georgia and the Carolinas with strong winds and flooding after impacting parts of Florida. Additional impacts on rail operations are possible as the storm continues its trek. We will issue additional customer advisories as the situation warrants.

Here are the latest updates:

CSX team members have been successfully clearing tracks, checking signals and crossings, and implementing repairs where necessary in impacted areas.

Operations have been temporarily suspended along CSX’s I-95 route through Georgia and South Carolina as we assess the full extent of the storm's impact.
Operations on the Bow Line (Waycross, GA to Thomasville, GA/Dothan, AL) are currently on hold, with expected resumption around 2000.
In Waycross, Florida, hump production on one of the five humps was temporarily halted for a period of time as the eye of the storm passed directly over the yard. It has since resumed.
The Manchester/Fitzgerald subdivision (Jacksonville/Waycross to Mid Georgia) experienced a 16-hour outage but has now resumed line of road operations.

CSX crews are committed to working effectively with customers to ensure safe service restoration as quickly as possible. If there are any changes in your local service needs due to the storm, please notify your CSX contact.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.