Customer Service Bulletin - Hurricane Sandy Update

CSX’s network from Richmond, Va., north to Albany, N.Y., will shut down no later than 3 a.m. Monday as Hurricane Sandy moves toward landfall in the Northeast. The closure will include Boston, Mass., and extend as far west as Brunswick, Md.

Hurricane Sandy is expected to make landfall packing high winds, heavy rain and significant storm tides, resulting in flooding in coastal and low-lying areas. Widespread power outages also are expected. The company is coordinating with passenger and commuter agencies serving that region, and passengers are advised to check with those agencies for any schedule changes or closures.

Freight customers are urged to secure rail cars in their facilities on high ground, away from any potential flood-impacted areas.

CSX is estimating at least 72 hours of delay on freight traffic moving through the Northeast region. Once the storm passes, better estimates will be available. However, forecasters believe the storm may impact this region until midweek.

Today, CSX is staging materials and generators just outside Sandy’s projected path, and crews will be removing crossing gates and securing other infrastructure. Further information will be communicated as conditions warrant.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.