FAQs
Q. What are the addresses and main phone numbers for the primary locations?
A. CSX de Mexico has 2 offices located in Mexico City and Monterrey. See our contact information.
Q. How can I get a price quote from CSX de Mexico?
A. E-mail us at csxdemexico@csx.com.
Q. How do I become a CSX de Mexico customer?
A. Whenever you ship to/from Mexico you become a CSX de Mexico customer. You can contact us at csxdemexico@csx.com or at 011-5255-3067 1900.
Q. How do I apply for credit with CSX de Mexico?
A. If you are a Mexican freight payer, you are required to apply for credit through CSX de Mexico. This process takes approximately 10 days. Once your financial health is verified through the Credit Bureau in Mexico, credit is approved by CSX to provide credit in the USA. Contact us at csxdemexico@csx.com or click here (link to credit application in Spanish and requirements), to learn more about the credit requirements and procedure.
Q. How should I make payments to CSX de Mexico?
A. Payments should be made directly to CSX through wire transfer and/or ACH Debit. CSX de Mexico does not accept direct payments.
Q. If I don't have established credit with CSX, how is payment handled?
A. If you do not have credit with CSX, you can pay the freight of your goods by having credit with either the Mexican carrier or the connecting carrier in the U.S.
Q. How does CSX transport its goods into Mexico? Are other rail carriers involved?
A. If your goods originate in CSX territory, CSX has the infrastructure to move them from your origin to the gateway with the connecting carrier in the U.S. (UP 
, BNSF , KCS , CGR ), which will deliver it to a Mexican carrier (KCSM, FXE, FSRR), who will deliver it to the final destination. If you are a non-rail customer, our intermodal service may meet your needs.
Q. How long will it take for my products to arrive in Mexico?
A. Estimated transit times are provided upon request (for information purposes only), to the different gateways. Transit from the interchange point to Mexico may vary from carrier to carrier. Contact us for more information at csxdemexico@csx.com.
Q. What if my product is damaged while in transit?
A. In CSX Transportation, we count on professionals in the field, that will help you clarify all your doubts regarding freight claims.
Q. Where can I find updates on service-related issues such as curfews and weather?
A. You can find customer news and service bulletins in our News section.
Q. How do I create a bill of lading for cars going to Mexico?
A. Use our e-business tool ShipCSX.com. You must be a CSX customer and register for ShipCSX. Learn more.
You also can contact our e-business specialists at 1-877-744-7279, option 2, or e-mail us at csxdemexico@csx.com for more information.
Q. Does my shipment require a broker?
A. Yes, all shipments going from the U.S. to Mexico require a U.S. Freight Forwarder, as well as a Mexican customs broker, to take care of customs clearance on both sides of the border.
Q. How do I make sure my bill of lading and/or shipping instructions have all the proper border information to enter Mexico?
A. Our e-business professionals can help you with your shipping instructions/bill of lading. Contact us at 1-877-744-7279, option 2, and ask for an EDI representative.
Q. Will I be charged if my shipments are detained at the border?
A. Yes. While CSX does not charge demurrage for cars detained at the border or not cleared for customs, your car must clear customs 72 hours prior to being released to avoid demurrage charges from connecting and/or Mexican carriers.
Q. What modes of transportation can be used to get my products to Mexico?
A. Depending on the volume of your goods, CSX offers several solutions that can meet your transportation needs, including rail, intermodal, TRANSFLO, warehousing and more, that can meet your logistics requirements. Contact us at csxdemexico@csx.com, and we will be happy to assist you.
Q. Are there any restrictions to types of commodities at border crossings?
A. Currently, there are some restrictions for some commodities. Contact us at csxdemexico@csx.com, and we will be happy to assist you and see if your goods can cross the border without restrictions.
Q. I do not have access to rail lines. What locations are available for my goods to be received into Mexico?
A. Access to rail lines is not an obstacle for us. Whenever you want to ship to or from Mexico, our bilingual professionals can help you find the best solution to meet your business needs. Contact us at csxdemexico@csx.com, and let us help.
Q. Is it possible to invest in CSX de Mexico?
A. You can always invest in CSX Corporation. CSX de México is a representation office in Mexico with no commercial activity.
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