FAQs

 

Getting Started

Q. I'm new to rail. How do I get started?
A. Review New to CSX or Rail. This will help start you off on the right track. Do you have questions about whether shipping by rail is right for you? Contact our New Business Development team at NBD@csx.com, or call 1-877-ShipCSX (1-877-744-7279), options 5 - 1.

Q. Can I purchase property with rail access?
A. Our Industrial Development team maintains a list of more than 3,000 available rail-served sites. They will help you purchase or locate a business at a rail-served facility. Learn more

Q. How do I know if rail will work at my facility?
A. Our Service Start-up team can help make sure that your facility is rail served and your track is serviceable, and that CSX serves your location and can meet your service needs. Complete the Service Feasibility Request, or contact the Service Start-up team member in your area.

Q. What if I am not located on rail? How can I take advantage of the economies of shipping by rail?
A. If you don't have direct access to tracks, then intermodal service, TRANSFLO or warehousing may be a solution.

  • With intermodal service, your freight is loaded into trailers, which are trucked to the railroad and loaded onto a train. When the train reaches the destination, the trailers are loaded back onto a truck and delivered to the site of your choice. Learn more .
  • With TRANSFLO, truckloads of product are consolidated and transferred onto rail cars. At the shipment destination, the product is transferred from the rail cars to trucks, which can deliver to multiple nonrail-served locations. Visit TRANSFLO .
  • CSX serves more than 300 warehouses located in and near every major market in the Eastern United States. These warehouses link shippers and receivers of raw materials and finished goods. Learn more about Warehouse Services.

Q. I want to import/export my product from/to Mexico, Canada or overseas. Can I still use rail? 
A. Yes. CSX has an experienced International team ready and able to answer your international transportation questions. Learn more

Q. Is rail safe for my product?
A. Yes, rail makes great sense for many products. With the proper car type and loading plan, you can safely ship many types of products. Talk to our Load and Engineering Services experts about safely loading and securing your product.

Q. How do I become a CSX customer? 
A. There are 4 steps you need to take before you can initiate a shipment with CSX. That process is explained in Become a Customer.

 

Pricing

Q. How can I get a price quote from CSX?
A. Use the ShipCSX Price Lookup   tool to get a price for a specific general merchandise move. You can search by origin, destination and commodity to find the price for your specific shipping requirements.

  • To get a price for coal, contact a coal representative.
  • For finished vehicles, call 904-633-4931. (Note: CSX does not move personal vehicles).
  • For auto parts, call 904-633-4922.
  • For dimensional/clearance moves, call 904-359-1581.
  • For intermodal service, see intermodal pricing .

Q. What information do I need to request a price?
A. You will need the product description, shipment origin, destination rail stations and the names of the serving railroads.

Q. What is a STCC?
A. A STCC (pronounced "stick") is a Standard Transportation Commodity Code. It is up to 7 digits and defines a unique product (e.g., coiled steel, flour, coal, etc.).

Q. How do I find the STCC for my commodity?
A. Check the Commodities section for the product you are shipping. Many of them include STCC listings. Or in the ShipCSX Price Lookup  tool, go to Step 2, select ‘Search by Price List’ and click the down arrow on the Price List drop-down menu. Select an item and click the ‘View Details’ link to the right of the field to see commodities and STCCs.

Q. What do I do if I want to ship with CSX using a price from the Price Lookup? 
A. Follow the guidelines provided with that price. Typically the rate is valid starting at the next 12:01 a.m. after you accept the price. If it is an offer from your CSX representative, contact them at least 72 hours before you plan to ship your load and advise them you have accepted the price and plan to ship using that rate.

Q. How do I get a bundled price to include rail, warehouse and trucking to my final destination?
A. CSX and its subsidiary, TRANSFLO, can offer you many logistics solutions. Contact your CSX representative today, visit TRANSFLO.net   or call 1-877-ShipCSX (1-877-744-7279), option 3.

Q. Can I see private contract prices?
A. If you are logged in to ShipCSX, you can look up any published private contract price for the company name registered with your ShipCSX User ID.

Q. What is a price authority?
A. A price authority is a written agreement that may contain rates, routes, and/or provisions for specific services. A price authority may be a contract, quote or public tariff.

Q. What is Rule 11?
A. Rule 11 refers to the practice of each carrier separately billing for rail charges for an interline shipment (a shipment that requires 2 railroads). As a rule of thumb, if you request Rule 11 freight charge billing, you will get a freight bill from each rail carrier that touches your load.

Q. Can I retrieve Interline prices?
A. A+B Pricing is a feature of the ShipCSX Price Lookup tool. It allows the instant creation of interline prices with participating Class 1 carriers. If you enter a query from CSXT or its short-line partners to a participating Class 1 carrier using the STCC/Commodity search option, you will be presented with equipment options available for a rate. When you select one of those options, a rate is returned if one is available. You will have the option to Accept Price, which will publish your rate for the listed effective period. You can print this screen for a record of this publication.

 

ShipCSX, eBusiness

Q. How do I go about conducting transactions with CSX?
A. To get information and manage the day-to-day business transactions necessary for shipping by rail, we recommend using electronic transaction tools. Learn more about CSX transactions and tools.

Q. How do I get a User ID and Password for ShipCSX? 
A. Complete the ShipCSX registration . Once it has been processed, an eBusiness representative will contact you to set up any training.

Q. Do I have to use ShipCSX for transactions? My company has its own computer system.
A. In addition to ShipCSX, our web-based transaction tool, CSX also uses EDI. Learn about EDI.
Contact our eBusiness experts to figure out which tool works best for you: 1-877-ShipCSX (1-877-744-7279), option 2.

 

Ordering and Loading Cars

Q. Do I have to use a certain car for the products I ship?
A. Certain products require specific car types to safely ship your products. Contact a sales representative for the commodity you are shipping or the Load Engineering group.

Q. How do I order an empty car to be loaded?
A. Order cars online with ShipCSX Car Order. ShipCSX allows you to order all of your cars at any time of day, and you get immediate on-screen confirmation of your order. Learn more

Q. What are the guidelines for ordering cars?
A. Some customers regularly order cars every week; others order cars as needed. Car orders for the following week should be placed by noon every Thursday. Car orders may be placed up to 6 weeks in advance and it is recommended that orders be input 3 weeks before the equipment is required.

Q. How do I change or cancel a car order?
A. Use ShipCSX Car Order to change or cancel a car order. A car order can be changed or canceled any time prior to the ordered car(s) being placed or constructively placed (when a car is delivered but cannot be received by the customer for some reason). If you find you will not need all the cars ordered prior to their placement, change your car order to reduce the number of cars ordered. If a portion of the cars you ordered have been placed or constructively placed, and you determine you don't need any more cars, reduce the order to the number of cars already placed.

Q. What is the best way to load my rail cars?
A. Our Load Engineering And Design Services (LEADS)  team is widely recognized as one of the best in the business. Visit the LEADS page for contact information.

Q. What are dunnage and airbags? Why do I need them?
A. These are all tools used to secure and protect your products. This also ensures the safety of your employees, railroad workers and the public.

Q. How do I release a loaded car?
A. To release loaded cars from your facility, or request other car-switching activity at your site, you must submit a plant switch request. Learn about CSX plant switch tools.

 

Shipping Instructions/Bill of Lading

Q. What are shipping instructions and why are they important?
A. Also known as a bill of lading (BOL), shipping instructions initiate your shipment and provide CSX with information necessary to release, pull, deliver and properly bill your shipment. Movement of a shipment cannot begin until shipping instructions have been submitted.

Q. How do I submit shipping instructions to CSX?
A. CSX requires that shipping instructions be submitted electronically, using ShipCSX Shipping Instructions, EDI or a third party. Read about CSX shipping instruction tools.

 

During and After Shipping

Q. What if I think there may be a problem with my shipment?
A. To inquire about a shipment problem, use the ShipCSX Shipment Problem Resolution tool (learn more). It’s fast and easy.

Or call Customer Service: 1-877-ShipCSX (1-877-744-7279), options 5 - 6. You will need a User ID and PIN. Learn more

Q. What if my product is damaged while in transit?
A. If you suspect damage occurred in transit, use the ShipCSX Freight Claims tool (learn more)  to report it or call 1-800-432-1032.

Q. What is demurrage? How do I manage it?
A. Demurrage describes the charges from holding cars beyond the time allowed for loading or unloading. Using First In – First Out (FIFO) will help reduce demurrage. CSX offers online tools and ideas you can use as well. Refer to the CSX 8100 Tariff for rules regarding demurrage.

Q. Is car cleaning really necessary?
A. Yes, it really is. It is a requirement in the UFC-6000 that all receivers clean the cars before returning them to the rail carriers.

 

Credit, Billing and Payment

Q. Do I have to apply for credit with CSX?
A. CSX requires all customers who are responsible for freight bills to apply for credit. This policy applies to shippers, receivers and third parties. CSX's credit terms are 15 days, which begin with the date of the freight bill and end with the payment due date. Fill out the credit application   and follow the instructions to submit.

Q. If I don't have established credit with CSX, how is payment handled?
A. If you have not established credit with us, 2 policies apply: For prepaid shipments, freight and other accrued transportation charges must be paid prior to release of the shipment to the railroad. For collect shipments, all transportation charges must be paid prior to placement of the shipment at the destination.

Q. How do I pay my freight bills?
A. CSX recommends that payments be made electronically. Read about our electronic payment options. If you have questions about establishing credit, freight bill receipt or payment preferences, call the Credit Administration department at 904-366-3807.

Q. Where can I find out about the fuel surcharge?
A. Visit the fuel surcharge overview page.

Q. What is Rule 29?
A. Rule 29, (Uniform Freight Classification Tariff-UFC 6000) applies to shipments requiring 2 or more open cars to accommodate long or bulky articles. No series of more than 4 car minimum weights will apply on all lead cars with 24,000 minimum (unless tariff excepted) on each idler.

 



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