Invoice and Payment FAQs

Q. Can I access my account online?
A. Yes, use the ShipCSX Account Invoice tool. You must be a registered ShipCSX user. Learn about ShipCSX.

Q. What if I don't see all of my invoices?
A. You may have other payor locations that need to be added to your account. Contact the e-business team at 1-877-ShipCSX (1-877-744-7279), option 2.

Q. How do I get set up for e-mail invoices?
A. You need be a registered ShipCSX user, and be set up to access the Account Invoices tool. Log into ShipCSX, hover over the Pay tab and select Account Invoices. Select 'Receive New Bills via E-mail' and click GO. Then select the payor locations where you wish to receive e-mail invoices. For help, contact the e-business team at 1-877-ShipCSX (1-877-744-7279), option 2.

Q. Can I add other people to the e-mail invoice delivery option?
A. Yes. Once you've selected payor locations, you can add additional e-mail addresses separated by a semicolon.

Q. How do I get set up for EDI invoices? 
A. Invoices can be delivered directly to a customer's system or 3rd-party vendor via EDI (electronic data interchange). Contact Ken McBride at 904-279-4464 or Ken_McBride@csx.com.

Q. Can I suppress my paper invoices?
A. Yes. Contact the e-business team at 1-877-ShipCSX (1-877-744-7279), option 2.

Q. How do I dispute my invoices electronically?
A. You need a ShipCSX ID and access to the Account Invoices tool to use this feature. Log into ShipCSX, hover over the Pay tab and select Account Invoices. Select the appropriate billing/aging category; in the "Selected" column, choose the invoice you wish to dispute. Select Dispute under Actions and provide dispute reason and comments, then select GO.

Q. How will I know when my disputes have been handled?
A. We make every effort to handle disputes as quickly as possible. We often must work with other internal departments to review and resolve issues. Your Customer Accounting Associate will contact you by phone and/or e-mail as quickly as possible to discuss outstanding disputes. Also, you can call or e-mail your Customer Accounting Associate to inquire on status of handling.

Q. How do I know who my Customer Accounting Associate contact is? 
A. Look on the right-hand side of your invoice, under the title: "Direct Questions To.” Your Customer Accounting Associate is listed there.

Q. Can I pay invoices electronically? 
A. CSX offers a variety of electronic methods for receiving and paying your invoices. See Payment Methods.

Q. Where should my freight payments be mailed? 
A. Look on the left-hand side of your invoice, under the heading "Mail Payments To.” The payment address is located there.

Q. I still have questions about the ShipCSX Account Invoices tool. Who can I contact? 
A. Contact the e-business team at 1-877-ShipCSX (1-877-744-7279), option 2.