Payment Information

There are multiple payment and invoicing options when shipping with CSX. Choose the one that’s right for you.

Receive Invoices

Choose how you’d like to receive your invoice.

By e-mail: Have invoices delivered daily via e-mail. Choose the e-mail option in the ShipCSX Account Invoices tool. Learn more
By EDI 410: Invoices are delivered directly to your company's computer system or 3rd-party vendor via EDI. (See the EDI 410 implementation guide.)
- Would you like to eliminate 3rd-party vendor costs? CSX can set up an EDI 410 exchange directly with you. Contact Ken McBride at 904-279-4464 or e-mail Ken_McBride@csx.com.
- Want to suppress paper invoices? Call 1-877-ShipCSX (1-877-744-7279), options 2 - 1.

Pay Invoices

Use the ShipCSX Account Invoices ePay feature. Learn more
Use EDI 820 to pay invoices by ACH Credit/EDI 820. Payment and remittance detail go directly to your bank. (See the EDI 820 implementation guide.)
- To get set up for EDI, contact Ken McBride at 904-279-4464 or e-mail Ken_McBride@csx.com.

Dispute Invoices

Use ShipCSX Account Invoices to select invoices you wish to dispute, enter in a dispute reason and comment, and submit your dispute. Or you can call 1-877-ShipCSX (1-877-744-7279) options 5 - 4 - 1.

Monitor and Pay Demurrage

Demurrage is a charge assessed by railroads for the extended use of rail cars by shippers or receivers of freight beyond a specified free time. Demurrage ensures that cars are loaded or unloaded quickly so that they can be made available for the next shipment and that track can remain fluid to handle traffic.

Manage demurrage accumulation with the ShipCSX Demurrage Charges tool. Demurrage information can be analyzed by location, account or by specific rail cars.
See the Quick Guide to Managing Demurrage (PDF) .
For help with a demurrage bill, call 1-877-ShipCSX (1-877-744-7279), options 5 - 4 - 2.

Report Damaged Freight

Use the ShipCSX Freight Claims tool to submit loss or damage reports and freight claims.
To submit a report by telephone: 1-877-ShipCSX (1-877-744-7279), options 5 - 5 - 1
To inquire about the status of a freight claim, use the "Status" button in the ShipCSX Freight Claims tool, or call 1-877-ShipCSX (1-877-744-7279), options 5 - 5 - 2.

Payment Methods

ePay Debit/Auto (CSX-scheduled payments)
You control the amount to be debited; CSX sets the payment date.

Receive weekly scheduled summary billing.
Use ShipCSX Account Invoices to change payment amounts 24/7, up until 1 day before payment due date.

No finance charges are incurred with the auto debit process.

ePay Debit/Manual (customer-scheduled payments)
You control the amount to be debited and the payment date.

Use ShipCSX Account Invoices to:

Select and schedule invoices to be paid.
Enter payment amount.

Finance charges can be incurred if payments are scheduled outside of credit terms.

ePay Credit (customer-scheduled payments)
You control the payment amount and date.

Use ShipCSX Account Invoices to:

Select and schedule invoices to be paid.
Enter payment amount.
A tracking number is automatically sent along with your payment.

Cash application can be significantly improved with this process.

To use ShipCSX Account Invoices and ePay, call 1-877-ShipCSX (1-877-744-7279), option 2.

ACH Credit/EDI 820 (Electronic Funds Transfer)

Use EFT to send payment and EDI 820 remittance detail to bank.

Cash application can be significantly improved with this process.
CSX requires a standard format that can be customized to fit your needs.
To initiate an EFT agreement, call Credit Administration at 904-366-3807.