If you have questions about the IMPACT Program or the need to register, please send us an e-mail by clicking on the following link, IMPACT_Administrator@CSX.com.
You will be provided with an IMPACT contact form. For registration, please include the word "Registration" in the comments box of the IMPACT contact form.
If you forgot your password, please call the CSX Help Desk:
1-800-CHESSIE (1-800-243-7743). You will have to answer the following questions when prompted.
- If you are a customer of CSX, press 1. (press 1)
- If this is concerning a PC issue, press 1. (press 1)
You will then be connected with a live representative to assist you.