FAQs
Purchase Orders, Invoicing and Payment
Q. When can I expect payment for my invoices?
A. The payment date is based on the payment terms negotiated between your company and CSX. The calculation begins the day your invoice is received in the CSX Accounts Payable Department. This will not necessarily be the same as the invoice date, especially if invoices are mailed to CSX.
Q. What should I do if my EDI invoice is rejected?
A. Review the EDI Rejection Notice Procedures to find out why your invoice was rejected. Correct and re-transmit via EDI.
Q. How can I find out the status of my invoices?
A. This information is available to our suppliers by logging on to the CSX iSupplier portal. If you do not have access to the portal, complete the iSupplier Registration form. NOTE: This is for existing suppliers ONLY.
Q. Do I need to change my invoice number when I re-transmit it?
A. If the original invoice was accepted by the CSX system and subsequently either canceled by AP or rejected because of price variance, you will need to re-submit the invoice with a new number. Otherwise, you should submit the invoice with the same number.
Q. Who can I call for help with EDI Purchasing-related issues?
A. Call your procurement manager or e-mail P&MOracleSupport@csx.com.
Q. My company is being bought/merged with another company. What do I do?
A. E-mail P&MOracleSupport@csx.com.
Q. How do I invoice (with my new company name) on P.O.s issued to the old company name?
A. E-mail P&MOracleSupport@csx.com.
Q. What do I do when Accounts Payable tells me it does not “see” my invoices in the system?
A. If your invoice cannot be seen in the CSX system, it means that your invoice was either not received or rejected. Resubmit your invoice.
If you submitted your invoice through the iSupplier portal, it may not have been submitted properly. Check your SAVED invoices and complete the submission. NOTE: You will not be able to view your invoices until the next business day after they have been successfully submitted.
Q. Why don't I get back-up for my EFT?
A. If you do not receive back-up detail directly from your bank, you can opt to receive it from CSX via e-mail. To opt in, e-mail P&MOracleSupport@csx.com.
Q. Who do I contact to change my banking information?
A. Log into the CSX Portal and change the banking. If you have a question, e-mail P&MOracleSupport@csx.com.
Investment Recovery
Q. Can I purchase scrap ties for landscaping?
A. CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies that handle our scrap-removal services. If you wish to purchase scrap ties, contact National Salvage and Service Corporation at 800-769-8437.
Q. Do you have any cabooses for sale?
A. CSX uses cabooses in limited circumstances only. However, all unused cabooses are being converted into shoving platforms and are not for sale.
Q. Does CSX donate material or equipment?
A. The following is an excerpt from the President's Statement of Department's Mission and Responsibilities: "Donations of any building, property, equipment, materials or other tangible items are not to be considered for any reason. Until this policy is revised, surplus assets of any kind will be sold by the Manager-Investment Recovery."
Ordering
Q. What if my UOM can’t be changed and does not match CSX’s?
A. E-mail P&MOracleSupport@csx.com.
Shipping
Q. I have a favorite carrier that I do business with. Can I continue to use “John Doe Trucking” when shipping to CSX?
A. CSX takes responsibility for freight charges for material shipped to our locations. Therefore, we reserve the right to identify the carriers that are authorized for these shipments. If you choose to select a carrier other than those identified in our routing instructions, you will be considered non-compliant and will be responsible for payment of freight charges.
Q. As a supplier or carrier, what information is critical to successful pick-up, delivery, and billing of transportation charges?
A. Review CSX Routing Instructions for Shipping Material. It is critical that you obtain and identify the following on your shipment documents:
• CSX purchase order number.
• An AFE or OP (outside party) number, if applicable.
• Contact information for CSX shipment destination, including employee job title, name and cell phone number.
Q. As a supplier to CSX, do I need your UPS account number?
A. No. CSX and UPS use consignee billing, which allows UPS to determine the correct account number based on the address text. If UPS does not have the address on file and no account number to be billed, UPS will charge the shipper. These charges may be reimbursed by Logistics.
Q. I do not have a forklift or a dock. How do I arrange for delivery?
A. Special arrangements such as lift gate delivery or special services can be made when you book your shipment.
Q. Once I receive a purchase order from CSX, how do I arrange shipping?
A. Review CSX Routing Instructions for Shipping Material. This provides shippers with phone numbers, information requirements and carrier instructions for the timing of shipments and the volume and type of material.
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