Business Headquarters
Corporate Headquarters500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200
CSX Transportation Inc.
500 Water Street
Jacksonville, FL 32202
904-359-3100
CSX Ethics Information Hotline:
1-800-737-1663 or
Log on here
To report suspected misconduct, raise concerns about ethics and compliance matters, or ask questions without fear of retaliation. The CSX Ethics Information Hotline is available 24 hours a day, 7 days a week. Callers may remain anonymous.
Railroad Ties
CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies who handle our scrap removal services. If you wish to purchase scrap ties, contact Tangent Rail Energy at 913-310-9888.
Website Support
- If you have a technical question, check the Technical Tips.
- If you need help with ShipCSX or an eBusiness tool, call 1-877-Ship-CSX (1-877-744-7279), option 2.
Contact Us
Railroad Emergency - 1-800-232-0144
To report a railroad emergency, please contact the CSX Public Safety Coordination Center at 1-800-232-0144 immediately. Be prepared to tell us your name, location and what you observed.
We consider the following to be railroad emergencies:
Remember, any issue or incident that risks the safety of any person should be called into our Public Safety Coordination Center at 1-800-232-0144 immediately.
To report a railroad emergency, please contact the CSX Public Safety Coordination Center at 1-800-232-0144 immediately. Be prepared to tell us your name, location and what you observed.
We consider the following to be railroad emergencies:
- Crossing Malfunction: Any gate or signal issues
- Blocked Track: Car or object on the tracks
- Crossing Accident: Auto or train/auto accident at a crossing
- Environmental-Hazmat Emergency: Hazmat release
- Theft/Vandalism: Report theft or vandalism on CSX property
- Trespassing: Report trespassing on CSX property
- Blocked Crossing - Currently Blocked: Train currently blocking a crossing
- Unsafe Employee Driving: Report unsafe driving by CSX employee
Remember, any issue or incident that risks the safety of any person should be called into our Public Safety Coordination Center at 1-800-232-0144 immediately.
TellCSX: To contact CSX for public non-emergency issues, select a category.
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